Bilingual Customer Care Representative Tempur Sealy

Enhance customer satisfaction as a Bilingual Customer Care Representative at Tempur Sealy. This role focuses on providing timely support through various communication channels in a dynamic work environment.

Join Tempur Sealy as the primary contact for customers, dealers, and sales teams. Bring your passion for customer service and problem-solving skills to deliver first-class experiences. Your expertise in order processing and troubleshooting will be key in satisfying customer inquiries and maintaining effective communication with retail partners.

Key Responsibilities:

• Manage inbound calls, emails, and instant messages from customers

• Provide accurate and timely responses to customer inquiries

• Assist dealers and end users with claims, troubleshooting, and orders

• Collaborate across departments to resolve customer issues

• Other duties as assigned

Requirements:

• Minimum 3 years in customer service or call center role

• Bilingual in French and English

• Strong communication and organizational skills

• Proficiency in Microsoft Excel and Power Point

• Ability to thrive in a fast-paced environment

Leverage your communication skills and customer-focused attitude to excel at Tempur Sealy and support effective solutions.