Customer Service Representative at ZIM

Become a vital part of ZIM’s customer service team as a Customer Service Representative. Handle phone inquiries and emails with a positive, Can-Do attitude to assist customers effectively.

At ZIM, the Customer Service Representative plays a crucial role in addressing various customer issues related to cargo inquiries, tracking movements, and invoicing. With a focus on excellent customer service, you will manage incoming calls, respond to emails, and update customer profiles in ZRM. Your support directly impacts customer satisfaction and the smooth shipping of cargo globally.

Key Responsibilities:

• Manage incoming customer service calls with accuracy

• Respond to inquiries via email and update profiles in ZRM

• Track and trace cargo movements effectively

• Solve complex issues to ensure timely shipping

• Provide complete and valid information to customers

Requirements:

• High school diploma or GED

• One year of related experience

• Strong written and verbal English skills

• Computer literacy in Word, Excel, Outlook

• Flexibility to work across different time zones

Enhance customer experiences at ZIM by delivering timely and effective support in a dynamic setting.