French Customer Service Specialist

Serve UL Solutions customers in Canadian French through phone and email, resolving questions in a hybrid schedule with three office days weekly.

This customer service position supports customer relationships across inquiries, projects, billing, and certification communication. You will coordinate with UL departments, organize customer information in the Customer Relationship Management system, and support non-technical requests. The work requires responsive service, accurate information handling, and clear communication.

• Answer customer questions and resolve individual problems
• Coordinate customer relationships and communication with UL departments
• Collect product information and communicate completion time commitments
• Support billing inquiries, service requests, and general UL information
• Assemble client documents and follow up on concerns

• Higher Secondary Education or High School Diploma
• Generally one year of customer service or sales experience
• Fluency in Canadian French
• Ability to respond appropriately to customer needs
• Ability to multitask and work with diverse teams

Apply customer service, Canadian French, and communication skills while supporting UL Solutions projects and certification customers.