Customer Service, Sr Associate - GiveX

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit
Role & Responsibilities:  Our Customer Services team works in a 24/7 operation environment; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base.
B2C:
Post-sale support;
Orders Status, Gift Card usage
B2B:
Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issues
Systems and monitoring tasks of Givex's databases.
Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)
Cross-Team escalations
Required Knowledge, Skills & Abilities   Call center experience and proven technical support experience is an asset
Experienced at troubleshooting; analytical and problem solving skills
Multi-tasker who can work to deadlines, attention to details and time management skills
Excellent telephone communication etiquette and writing skills
Interested in technology
Passion for “support type” work
Willingness to learn, take on new responsibilities and develop a career at Givex
Experienced in word processing and other MS Office products (Word, Excel, Outlook)
Basic knowledge of networking
Documentation and reporting skills
Multilingualism is an asset (French, Spanish, Portuguese)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
WELCOME TO THE FUTURE OF COMMERCE  About Shift4  Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.

For more information, visit
About Global Blue  Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit  and
A Global Leader in Financial Technology   75+ Countries
$300+ Billion Processed Annually
300,000+ Customers
1,200+ Technology Integrations
5+ Billion Annual Transactions
100+ Payment Methods
Meet the Executive Team  Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.
Shift4

Cares  We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.
Join Our Team  Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.