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Bilingual Consumer Collections Specialist
Job Description & How to Apply Below
Use bilingual customer service and collections expertise remotely with BMO, advising customers on payments and resolving high-risk accounts. Support customers across Ontario.
This Bilingual Account Specialist serves BMO’s Customer Shared Services group. You will review delinquent, high-risk, and written-off accounts while providing collections-related sales and service. The work includes payment strategies, loss mitigation, negotiation, customer communications, and escalation support.
Key Responsibilities:- Review delinquent, high-risk, and written-off accounts
- Advise customers on payment and collections strategies
- Execute loss mitigation processes for non-performing accounts
- Handle incoming calls and complex escalated requests
- Prepare reports, dashboards, and customer documentation
- Customer service expertise supporting trust and confidence
- Strong negotiation and interpersonal skills
- Ability to analyze account data and collection probability
- Knowledge of collections strategies, practices, and trends
- Ability to follow policies, procedures, and regulations
Apply bilingual customer service, negotiation, and collections knowledge while supporting BMO customers and protecting the Bank’s interests remotely.
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