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Senior Escalation Support Specialist
Job Description & How to Apply Below
Handle urgent, high-stakes guest and host cases as a Senior Escalation Support Specialist in Toronto, using judgment and communication skills.
Teleperformance seeks a Senior Specialist for its client’s Community Support team. You will manage complex cases, mediate between parties, explain policies clearly, and deliver positive outcomes. This regular, full-time position is 100% on-site at 75 Eglinton Ave
E.
- Own complex, high-value, and urgent escalations end to end
- Serve as the contact for guests and hosts
- Mediate disputes and negotiate effective resolutions
- Make financial decisions when circumstances require discretion
- Share insights on tools, processes, and policies
- Minimum 24 months of call center or higher-level customer service experience
- Experience handling complex, high-stakes casework
- Advanced conflict resolution, negotiation, and active listening skills
- High School Diploma or equivalent and fluent English
- Availability for weekends, holidays, and changing shifts
Apply your analytical thinking, empathy, and sound judgment to resolve sensitive community cases for Teleperformance in Toronto.
Position Requirements
10+ Years
work experience
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