Client Services Administrator

Excel accuracy and client service define this Sun Life administrator role, supporting Plan Sponsors, Members, and Advisors through direct contact. Hybrid flexibility is available based on business and client needs.

This student and new graduate opportunity supports GRS Operations client administration. You will manage inquiries, process transactions, and provide timely service within established service level standards. The work includes varied products and daily interaction with clients and internal teams.

• Handle daily administration for a block of business
• Process control account transactions accurately each day
• Verify output and correct member account information
• Escalate issues and complaints to service leadership
• Track assigned work in management operating systems

• Excellent PC skills, especially Excel accuracy and speed
• Strong organization and multitasking abilities
• Ability to manage high work volumes
• Outstanding customer service and communication skills
• Knowledge of GRS products, including RRSPs and DCPPs

Bring organized administration, accurate Excel work, and customer service skills to Sun Life’s GRS Operations team.