Customer Support Order Specialist

Support complex customer orders for Xylem in a hybrid setting, using ERP tools, CRM data, and strong communication skills. Work from Calgary, Saskatoon, Winnipeg, Nisku, or Sudbury.

As a Customer Support Specialist, you will provide commercial support throughout order execution and follow-up. The position serves internal and external customers while coordinating with sales, operations, finance, and vendors. You will maintain accurate ERP and CRM information, support bids, and help create strong service experiences.

• Execute and follow up on customer orders using ERP tools
• Review ERP information and resolve potential order issues
• Provide item availability and pricing assistance
• Submit rental, sale, field service, and work orders
• Maintain CRM data and support customer communications

• Three to five years of customer service experience
• Two-year degree or equivalent customer service experience
• Strong written, verbal, collaborative, and organizational skills
• Ability to manage heavy order transaction volumes
• Microsoft Office proficiency; ERP or Salesforce experience preferred

Bring customer service, order execution, ERP, and CRM expertise to Xylem’s hybrid support team across Canada.