Job Description & How to Apply Below
As a Bilingual Customer Care Representative, you will address customer inquiries, troubleshoot product concerns, enter orders, and resolve needs. You will support products from Techtronic Industries, including power tools, outdoor equipment, and floorcare products. The position is full-time and permanent, with customer care delivered in both official languages.
Key Responsibilities:
Answer product inquiries through phone, email, and live chats
Provide troubleshooting for product repair, use, and warranty
Handle escalated inquiries, disputes, and problems
Improve customer satisfaction through timely issue resolution
Develop sound product knowledge across supported brands
Requirements:
Fluency in French and English
Post-secondary education or equivalent experience
Exceptional written and oral communication skills
Initiative and strong organizational skills
Computer proficiency, including Microsoft Office applications
Bring bilingual communication, troubleshooting, and customer care skills to TTI Canada’s RYOBI and RIDGID support team.
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