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Customer Service Representative
Job Description & How to Apply Below
Support employees and families through targeted questioning, referrals, and telephone service in Workplace Options’ hybrid or remote Toronto position.
As a Customer Service Representative, you will complete telephonic intakes and help locate community resources. You will gather personal and care information, clarify needs, research suitable referrals, and maintain accurate records. The position requires strong communication, organization, relationship building, and independent work.
Key Responsibilities:- Assess employee needs through targeted questioning
- Gather personal and care-related information
- Research referrals using databases, websites, and organizations
- Provide clear written and verbal customer service
- Complete quality assurance callbacks and accurate data entries
- Bachelor’s degree
- Strong verbal and written communication skills
- Exceptional organizational and interpersonal communication skills
- Ability to manage multiple tasks independently and collaboratively
- Detail-oriented approach with effective time management
Bring organized telephone service, referral research, and relationship-building skills to Workplace Options’ Toronto customer support team.
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