Enterprise Customer Success Manager

Enterprise customer relationships and renewal strategy anchor this Customer Success Manager role at Minga, with remote east coast or Kelowna hybrid work available. Support customers from onboarding through renewal.

This individual contributor role serves as the primary contact for assigned accounts and manages up to 100 customers. You will understand customer goals, create success plans, monitor account health, and address risks proactively. The position reports to the Customer Experience Manager and is primarily senior level.

• Serve as the main contact for assigned customer accounts
• Develop success plans with milestones and action items
• Anticipate needs and resolve potential customer issues
• Engage in renewal discussions with the sales team
• Deliver training that maximizes product value

• Three or more years of customer success experience
• Experience working with enterprise or tier one customers
• Experience handling inquiries through email, chat, and phone
• Working knowledge of Zoom and multiple time zones
• Empathy, patience, and strong written communication skills

Bring enterprise account management, renewal support, and customer success planning to Minga’s school-focused platform customers.