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Digital Banking Service Specialist
Job Description & How to Apply Below
Guide BMO customers through digital and self-serve banking while delivering seamless branch service. The role supports customers from 100 King Street West.
This Customer Service Representative position combines transactions, customer inquiries, digital education, and operational support. You will help people gain confidence with online tools, tablets, smartphones, and applications. The role also requires risk awareness, privacy protection, and escalation when situations exceed established limits.
Key Responsibilities:- Help customers understand digital banking benefits
- Execute routine transactions within service agreements
- Protect customer privacy and safeguard bank assets
- Report suspected money laundering activity patterns
- Complete operational tasks under supervision
- Confident use of social media and online tools
- Ability to support customers unfamiliar with digital applications
- Professional presence and customer-focused approach
- Flexibility to solve new challenges creatively
- Basic knowledge developed through on-the-job learning
Support BMO through digital banking guidance, accurate transactions, responsible escalation, and customer-centered service across available channels.
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