Job specializations:
-
Customer Service/HelpDesk
-
Hospitality / Hotel / Catering
Job Description & How to Apply Below
Deliver accurate customer service for airline bookings in Toronto, handling reservations, ticket changes, and fare rules full-time.
As an Airline Booking Customer Service Agent, you will support flight searches, reservations, ticket changes, and airline follow-up. This Travel & Tourism department position reports to the relevant department manager. Airline reservations or GDS experience is preferred, alongside strong accuracy and customer service.
Key Responsibilities:- Search available flights for booking requests
- Manage airline reservations through booking procedures
- Handle changes to issued or requested tickets
- Review and apply applicable fare rules
- Complete follow-up with airlines regarding bookings
- Preferred experience with airline reservations
- Preferred experience using GDS systems
- Demonstrated accuracy in travel booking tasks
- Strong customer service capability
- Position-specific eligibility and work authorization
Use airline booking expertise, accurate ticket handling, and customer service to support travelers through Toronto reservations.
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