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Customer Service/HelpDesk
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Hospitality / Hotel / Catering
Job Description & How to Apply Below
Future Opportunities
- Concierge
Collecting Resume's for Future Opportunities
All GTA Locations
The Opportunity
The Concierge is responsible for providing access and reception services to all visitors to the property and assisting residents with inquiries by providing personalized assistance and ensuring resident satisfaction is achieved. As the primary point of contact for residents, the Concierge is a champion of the resident experience and seizes every opportunity to exceed resident expectations. We are collecting resumes for future openings regarding our Concierge roles!
Full-time and part-time positions available!
This is an onsite position located in the GTA.
What You Will Do
Experience:
Deliver prompt, courteous, personalized service to residents, visitors, suppliers, and prospective residents.
Handle calls, questions, concerns, special arrangements, maintenance requests, lockouts, and other resident needs while following up to ensure satisfaction.
Arrange transportation, reservations, dry cleaning, floral orders, business services, and other amenities through reliable local providers.
Maintain strong knowledge of local areas, including local businesses, amenities, services, events, and activities, while developing community partnerships.
Maintain a high-quality lobby and amenity experience, manage notice boards, amenity bookings, resident communications, and shift logs.
Coordinate service elevator/loading dock bookings and inspections, contractor and visitor access, visitor parking, access cards/fobs, and security systems.
Maintain access devices and Enterphone/security systems while liaising with contracted security staff and escalating issues to Property Management.
Manage and distribute resident packages, groceries, dry cleaning, and other deliveries through designated systems.
Support resident events, community initiatives, charitable activities, and BGO sustainability and corporate social responsibility programs.
Who You Are
Key Qualifications
Other Skills and Behaviours
- Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; detail oriented
Who We Are
BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's…
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