Hotel Reservations Customer Service Agent

Support hotel reservations with professional telephone service, accurate data entry, and strong multitasking skills as a Guest Support Centre Agent. The position includes flexible shifts.

Sandman Hotel Group and Sutton Place Hotels are seeking Reservations Agents as the first contact for guests. You will answer questions about hotels, rooms, rates, facilities, and nearby communities. Customer relations experience, especially in hotel reservations or front desk environments, is preferred.

• Serve as the first contact for hotel guests
• Ensure reservations interface accurately into the system
• Answer inquiries about room types, rates, and facilities
• Complete reservation reports and email responses on time
• Execute tasks directed by supervisors and managers

• Provide exceptional customer relations and telephone professionalism
• Show excellent English language command;
  French is an asset
• Adapt to change and manage multiple priorities under pressure
• Meet department key performance indicators
• Remain flexible for weekends, holidays, and various shifts

Bring hotel reservations knowledge, polished customer service, and accurate computer work to every guest interaction.