Patient Care Coordinator - Thorncliffe Dental Centre

Get to Know Us:
Thorncliffe Dental Centre is a patient-focused dental practice dedicated to providing high-quality care in a welcoming and professional environment. Our team offers a comprehensive range of dental services using modern technology and a personalized approach to help patients achieve healthy, confident smiles. As a Dental Assistant, you will join a cooperative team that values compassion, teamwork, and clinical excellence.

We are committed to creating a positive experience for both our patients and staff while supporting professional growth and development.

• Monday: 8:00 am - 5:00 pm
• Tuesday: 10:00 - 6:00 pm
• Wednesday: 11:00 - 8:00 pm
• Friday: 9:00 am - 5:00 pm
• 2 Saturdays a month: 9:00 am - 4:00 pm

• Grow Without Limits:
  We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms.
• Brilliant Rewards:
  Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total‑rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program.
• Build Your Career with Us:
  Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.
• Culture & Flexibility:
  Career development with industry-leading CE, social and networking events, and a flexible, work‑life balanced environment that supports your professional growth.

The wage for this Dental Administrator position is $22.00 - $25.00/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up‑to‑date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.

We are the future of dentistry: a network‑driven, entrepreneurial approach with the knowledge, scale and cutting‑edge technology to transform healthcare in Canada.