Admin Team Lead - Toothworks Brookfield Place Dental

Get to Know Us

At Toothworks Brookfield Place Dental, we are committed to providing exceptional, patient-focused dental care in the heart of Toronto's Financial District. Conveniently located in the PATH at Brookfield Place, our experienced team offers a full range of dental services—from preventive care and restorative treatments to cosmetic dentistry and dental implants—in a modern, welcoming environment. We pride ourselves on delivering high-quality care with compassion, convenience, and a commitment to helping every patient achieve a healthy, confident smile.

Full-Time

Monday – Friday

• Grow Without Limits:
  We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms.
• Brilliant Rewards:
  Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total‑rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program.
• Build Your Career with Us:
  Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.
• Culture & Flexibility:
  Career development with industry‑leading CE, social and networking events, and a flexible, work‑life balanced environment that supports your professional growth.

The wage for this Practice Lead position is $25-$32/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

• Lead, coach, and support the dental administrative team to drive productivity, engagement, and patient retention.
• Coordinate effective communication between front and back‑office teams.
• Assist the Practice Manager with training, development, and daily delegation of the administrative team.
• Manage patient concerns and conflicts, escalating to the Practice Manager as needed.
• Oversee and optimize appointment scheduling to meet daily production goals with minimal open chair time.
• Ensure pre‑authorizations, appointment confirmations, and cancellation prevention processes are completed in advance.
• Engage new patients before and after their first visit to deliver a positive and consistent patient experience.

• Minimum 2+ years of Dental Administration experience is required.
• Leadership experience is considered an asset.
• Clinical background and experience with dental software programs is required.

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team;

all requests will be reviewed and addressed on a case‑by‑case basis.