Dental Administrator

We are currently looking to hire a Dental Admin Professional to join our busy and well-established practice. As part of the Administrator team, you are the face of the business. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of their community. In this busy role, you’ll have the opportunity to work alongside and learn from a strong team of dental professionals.

Monday - Thursday - evening shifts (approx. 10:30am-7pm) and Saturdays (approx. 8:30am-3pm)

• Greet patients and create a welcoming environment
• Answer phone calls, emails, and online inquiries
• Schedule, confirm, and reschedule appointments
• Manage appointment reminders and follow-ups
• Handle patient questions about treatments, policies, and office procedures

• Create and update patient files
• Maintain accurate medical and dental histories
• Ensure confidentiality of records (privacy compliance)
• Process consent forms and treatment documentation
• Organize digital records using practice management software

• Prepare invoices and collect payments
• Submit insurance claims and pre-authorizations
• Verify patient insurance coverage and benefits
• Follow up on unpaid claims or balances
• Maintain financial records and payment plans Appointment & Office Coordination
  • Manage the dentist’s and hygienists’ schedules
  • Coordinate treatment timelines and recalls
  • Handle cancellations and emergency bookings
  • Monitor daily patient flow to reduce delays
  • Prepare administrative reports
  Compliance & Administrative Support
  • Assist with maintaining workplace health and safety standards
  • Support dental regulations and privacy laws
  • Manage referrals and specialist communications
  • Prepare documents for audits or inspections
  Customer Service & Patient Experience
  • Explain payment options and financing
  • Address complaints or concerns professionally
  • Support patient retention through recalls and follow-ups
  • Help patients feel informed and comfortable
  Key Skills
  • Strong communication and interpersonal skills
  • Organization and multitasking
  • Knowledge of dental terminology
  • Familiarity with dental software
  • Insurance billing knowledge
  • Attention to detail and confidentiality
  • Basic accounting and computer skills
  Job Types

  Full-time, Permanent

  Pay

  $18.00-$26.00 per hour

  Benefits
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care
  Flexible language requirement
  • French not required
  Work Location

  In person