Call Centre Administrator

Position: Full-Time Call Centre Administrator Role
Join Crescent Oral Surgery as a Full-Time Call Centre Administrator and play a key role in enhancing patient care at our Toronto, Aurora, and Richmond Hill locations. You'll manage appointments, assist patients, and contribute to a warm atmosphere.

This position focuses on optimizing appointment schedules and ensuring complete and accurate patient records. With a team-driven ethos, Crescent Oral Surgery values customer service excellence and personal growth. You'll engage with patients, handle calls, and support billing tasks while leveraging your dental administration experience.

Key Responsibilities:

• Welcome patients and create a positive first impression

• Optimize daily appointment schedules for full utilization

• Manage the recall system and patient records efficiently

• Handle incoming calls for scheduling and confirmations

• Process patient billing, payments, and insurance claims

Requirements:

• Minimum 1 year of Dental Administration experience preferred

• At least 2 years in customer service or reception roles

• Experience with dental software programs a plus

• Clinical background considered an asset

Bring your customer service expertise to Crescent Oral Surgery and make a difference in patient experiences.
#J-18808-Ljbffr