Dental Receptionist​/Team Lead

We are seeking an experienced, organized, and motivated  Dental Receptionist  to join our growing practice. This is an excellent opportunity for a confident dental professional who thrives in a fast-paced environment, enjoys leading by example, and is committed to delivering an exceptional patient experience.

As the first point of contact for our patients, you will play a key role in ensuring the front office operates efficiently while supporting the clinical team and helping the practice achieve its scheduling and production goals.

Qualifications

Required:

Minimum 2 years of experience as a dental receptionist in a Canadian dental practice.

Strong knowledge of dental terminology, procedures, insurance, and treatment planning.

Demonstrated ability to present treatment plans and help patients move forward with recommended care.

Proven track record of maintaining productive, full schedules through effective scheduling and patient communication.

Excellent organizational, communication, and customer service skills.

Ability to think quickly, prioritize tasks, and adapt to changing situations.

Fast learner with strong attention to detail.

Professional, positive, and team-oriented attitude.

Assets:

Experience using Paradigm dental practice management software.

Previous leadership or team lead experience.

Key Responsibilities

Welcome patients and provide an outstanding customer service experience.

Manage a productive schedule by minimizing gaps and optimizing provider time.

Coordinate appointments, recalls, and treatment scheduling.

Present treatment plans and discuss financial arrangements with patients.

Process insurance claims and assist patients with benefit inquiries.

Support and mentor front desk team members while helping maintain efficient daily operations.

Communicate effectively with the clinical team to ensure seamless patient care.

Assist with administrative projects and contribute to continuous improvement initiatives.

What We're Looking For
The ideal candidate is proactive, solution-focused, and enjoys taking ownership of their role. You are someone who remains calm under pressure, anticipates the needs of both patients and the team, and takes pride in keeping the schedule full and the practice running smoothly.

Application question(s):

Do you have experience as a dental receptionist?

What software do you have experience with?

When are you able to start a new position?

What is your wage expectation?

Benefits:

On-site parking

Pay: $19.00-$25.00 per hour

Work Location:

In person

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