Patient Coordinator - STO Orthodontists

We are excited to add a New Patient Coordinator to our STO Orthodontists team in Scarborough, Ontario. This is a replacement position within our established orthodontic team.

The New Patient Coordinator is an extended representation of our doctors and practice. It is a key member of the administrative team, accountable for creating positive patient experiences, managing patient files, and ensuring the optimization of patient flow.

At STO Orthodontists, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package with an expected wage of $20-24/hr., including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family.
• Work-Life Balance: Enjoy a 35-hour workweek!

• The primary responsibility of this individual is being the first contact (usually by phone) with prospective new patients for triage and priming them for successful conversion of leads prior to their in-office visit.
• Scheduling consultations, discussing their dental concerns, and recording the information on an intake form
• Corresponding with dental offices on behalf of patients to request x-rays etc.
• Contacting insurance companies to verify orthodontic coverage.
• Verify intake forms have been completed in advance of the visit.
• Reviewing the steps to expect in the upcoming in-office consultation process.
• General support with all admin duties

• You will be working at both of our locations:
  • Scarborough Town Centre: Mondays 10am-3pm, Tuesdays-Thursdays 10am-6pm, Fridays 9:30am-2:30pm
  • West Hill: Mondays (1-2 per month) and Thursdays 8am-4:30pm

• 1 year of administration experience within a dental office setting (preferred)
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.

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