Product Designer

Hi! We're looking for our next Product Designer at Decoda Health, and we do design a little differently here. If that excites you, read on.

We want a versatile, intrinsically motivated designer who's excited to help rethink how modern healthcare software is built. At Decoda, you'll be part designer, part product manager, part consultant, and part design-system owner (or some combination of the four!). What matters is solving the customer's problem — the tools and process you use to get there are up to you.

We're a YC-backed team building the operating system for medical practices: software that automates the high-friction work — scheduling, payments, communications, and charting — so providers can focus on patients.

On most product teams, design runs like an assembly line: a product manager writes a brief, hands it to a designer, the designer produces mocks, and the mocks get handed to engineers. You've probably lived this before.

We take a more principled approach. Once you've designed software long enough, you realize design is needed in different degrees on every project. Sometimes a settings page just needs an engineer to reuse existing components and follow some documentation you wrote. Other times, a designer should effectively be the product manager and own a project from beginning to end. We don't force every project through the same pipeline.

Design at Decoda isn't owned solely by the people with "designer" in their title — it's owned by the whole product team. The design function's job isn't to make every decision; it's to equip the whole team to make better decisions themselves, while we take on the biggest design challenges ourselves. We don't settle for the status quo.

You'll get a high-ownership, fast-moving environment with as much autonomy as you can handle, working on-site in Toronto alongside a high-talent, zero-ego team.

Clinics want to deliver great care while running a smooth, profitable practice. To get there, front-desk staff and providers perform thousands of small tasks every day — booking and rebooking appointments, chasing down forms, collecting payments, answering messages, and keeping charts up to date. Teams are constantly underwater.

Take something as ordinary as getting a patient in the door. A coordinator has to find an opening that fits both the patient and the right provider, confirm insurance or collect payment, send reminders, and reshuffle the whole day when a single cancellation cascades through the schedule.

Decoda automates and simplifies this work. We put a lot of effort into designing products that are approachable for newcomers but can be mastered and extended by power users — in many ways, spreadsheets set the bar here (and are often what we replace!). The surface area is enormous, and there's a lot of room to raise the bar.

• 3+ years of product design experience in desktop or web SaaS.
• Able to think from first principles instead of simply applying the "standard" UX process.
• Can break down complex user problems by asking the questions that narrow the solution space.
• Enough experience that your intuition can solve many usability problems without relying solely on data, metrics, or research.
• Curious and resourceful enough to come up with creative solutions and de-risk them appropriately.
• Strong skills in layout, navigation, information architecture, UI, and interaction design.
• Strong visual design skills and an obsession with craft and detail.
• As a bonus, experience at an early-stage startup, time as a solo designer, or work in health tech or another complex, regulated domain.

• Creating leverage and impact far above what you'd see in a typical product-team structure. You won't be a cog in the wheel — the wheel isn't very big!
• Working across a massive product surface area — many user types, jobs-to-be-done, and usability challenges — instead of one narrow problem for years.
• Helping reinvent the design model for modern healthcare software. What matters is solving the customer's problem; the artifacts you produce to get there are up to you.
• Coveri…