Questrade Senior Service Designer

Position: Questrade Senior Service Designer Role
Explore dynamic service design at Questrade in Toronto, ON, as a Senior Service Designer. Drive strategic design initiatives that connect research with practical solutions in a hybrid setup.

In this critical role at Questrade Financial Group, you will be integral to shaping service experiences for customers and colleagues. Your work will include leading service design projects, conducting vital user research, and translating insights into actionable strategies. Collaborating with cross-functional teams, you will ensure our services align with both customers’ and organizational needs to drive mutual success.

Key Responsibilities:

• Direct comprehensive end-to-end service design projects across phases

• Execute both qualitative and quantitative research methodologies

• Develop frameworks that visualize customer journeys and interactions

• Facilitate workshops for stakeholder engagement and alignment

• Drive service strategies based on research insights and impact

Requirements:

• At least 5 years of service design experience

• Portfolio evidencing successful design and research outcomes

• Skilled in service design tools and methods

• Demonstrated ability to guide workshops effectively

• Experience working in complex, multi-stakeholder projects

Harness your service design skills at Questrade, creating solutions that elevate customer experiences and foster innovation.
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