Senior Product Designer - Customer Onboarding

Become a Senior Product Designer at Clio, specializing in Customer Onboarding and Activation. Lead the design efforts that ensure law firms successfully integrate Clio into their practices, available in a hybrid work mode across Canada and the US.

Your role is crucial in guiding new customers through their first 120 days, creating meaningful onboarding experiences that prevent churn. By designing tailored activation paths and in-product guidance, you will help users maximize their investments in Clio’s offerings. This position includes collaborating with cross-functional teams to ensure a coherent onboarding experience across various products.

Key Responsibilities:

• Design onboarding experiences that drive user success

• Map customer journeys, identifying key touchpoints

• Prototype and test in-product guidance tools

• Work with Product teams to define activation metrics

• Develop internal tools for onboarding specialists

Requirements:

• 5+ years of SaaS product design experience

• Experience in B2B onboarding and retention design

• Familiarity with user research and data-driven design

• Strong communication and collaboration abilities

• Proficiency with design software like Figma

Enhance customer journeys at Clio by implementing effective onboarding solutions that foster long-term success.
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