AVP of Client Design

Position: AVP of Client Experience Design at Sun Life
Become the AVP, Experience Design at Sun Life Canada, where innovative client journeys meet strategic business goals. Utilize your expertise to craft industry-leading digital experiences that resonate with users.

In this influential role, you will lead the Client and User Experience chapters, collaborating with various departments to create seamless omni-channel experiences. Your ability to translate strategic visions into actionable design roadmaps will be crucial in shaping the future of client interaction with Sun Life Canada.

Key Responsibilities:

• Define and champion the design approach across channels

• Prioritize client experience enhancements through data-driven insights

• Establish a unified design vision across teams

• Foster inclusive design culture across the organization

• Oversee design resources and budget planning

Requirements:

• 10+ years in digital design leadership

• Expertise in journey and experience design

• Strong communication and storytelling skills

• Experience with continuous discovery practices

• Capacity to inspire and manage large design teams

Elevate the client journey and business impact at Sun Life Canada with your design mastery.
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