Design Operations Engagement Manager

Design Operations Engagement Manager

Location:

Toronto, ON

Onsite Flexibility: Hybrid — 4 days in office

• Position Type: Contract
• Contract Duration: 1 year (extension possible; conversion possible)
• Pay Rate: C $50.00–C $60.00 / Hour (CAD)
• Shift /
  
  Schedule:
  
  Monday to Friday, 9:00 AM – 5:00 PM
• Travel Requirements: Not required

It's an exciting time in financial services! The digital revolution is creating new opportunities for our customers and colleagues, challenging us to rethink the way we identify and meet the needs of the digital end user – new products and services for our customers, and new tools and technology for our colleagues. Experience design and innovation are at the forefront of this revolution.

TD's Human Centered Design Practice (HCD) is responsible for all of the client's industry-leading customer and colleague experiences. Engaging regularly with millions in both Canada and the US, the practice shapes and creates differentiated, innovative, elegant, and easy to use end-to-end experiences from strategy/conception through to execution/delivery.

We support our internal partners in a variety of engagement models and project methodologies: advisory support, strategy and discovery, standalone projects (Agile or PDLC), dedicated execution pods, etc. Our teams are forward deployed to journeys, projects and platforms across the enterprise, working in close collaboration with Product and Technology to deliver legendary experiences for our customers and colleagues.

TD's Human Centered Design Practice is looking for an Engagement Manager to join our Design Operations team. Design Operations is accountable for managing the business of design – financial management, resource management, intake and planning, stakeholder engagement, information management, escalation support, etc.

Design Operations Engagement Managers are responsible for experience design business management, supporting HCD and our LOB partners through all stages of the Human Centered Design process. They must ensure high quality work is delivered on time and on budget, while creating a supportive and efficient environment that unburdens our creative talent of operational tasks, allowing them to focus on activities that align with their design/design research skillset.

Engagement Managers are often the first and ongoing point of contact for the practice, meaning you are an ambassador and advocate for the human centered design process and its practitioners.

Engagement Managers must understand and articulate how design and UI build are incorporated into project/business decisions and how they improve the user experience. This person is a broadly experienced, business-savvy individual who is well-versed in managing a team while providing outstanding project support relative to the Projects/Platforms/Journeys in progress.

• Leads the development of broad solutions and approaches for design strategy and delivery, and acts as a trusted experience advisor to our partners and internal stakeholders
• Work with HCD leadership (strategists, design leads, executives) to develop, plan and price experience strategy and design deliverables; articulate measurable business results around deliverables (including key inputs, dependencies and milestones)
• Clearly articulate and extol core design principles and disciplines to our partners – e.g. discovery, North Star Vision and blueprints; high level designs, wireframes, visual designs, design research, accessibility, content design, etc.
• Partner with Technology and Business to align and integrate experience design and development activities into overall integrated project plan
• Collaborate with Product, Planning, Business and Delivery partners to strategically manage overall project/feature pipeline, highlighting and mitigating experience risks, issues and opportunities
• Report to Design Operations Senior Management on experience portfolio status, experience risks, issues, financials and escalations
• Consistently manage business expectations, ensuring delivery of the highest quality service, and solicit and act on business and project partner feedback
• Expand and maintain…