UX Designer

Onsite Flexibility: Hybrid — 4 days in office

• Position Type: Contract
• Contract Duration: 12 months (extension possible)
• Pay Rate: C $38.00–C $46.00 / Hour (CAD)
• Shift /
  
  Schedule:
  
  Monday to Friday, 9:00 AM – 5:00 PM
• Travel Requirements: Not required

Location: Toronto, ON

Onsite Flexibility: Hybrid — 4 days in office

• Position Type: Contract
• Contract Duration: 12 months (extension possible)
• Pay Rate: C $38.00–C $45.00 / Hour (CAD)
• Shift /
  
  Schedule:
  
  Monday to Friday, 9:00 AM – 5:00 PM
• Travel Requirements: Not required

We're looking for someone pragmatic — someone who has strong content strategy
, UX writing, accessibility, and regulatory awareness and who puts all of that into delivering high-impact experiences. They are proactive, collaborative, and highly adaptable, able to simplify complex financial concepts, influence stakeholders, and identify the highest-value work.

This role is that of a Senior Content Designer who delivers content designs for multiple projects by creating, evaluating, and modifying the language used on tools, apps, prototypes, and websites, and who conducts ideation sessions, develops concepts, and innovates using design thinking methodologies.

• Conceptualize, design, and execute future-state and near-term cross-channel content experiences
• Writing, editing, and proofreading skills applied across all deliverables
• Ensure respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
• Apply user-centered design methodologies to ensure content is accessible and based on customer needs
• Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation, and stakeholder communication
• Collaborate with Experience Design Leads, Product Owners, and engineers to develop the best solution for customers
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; elevate issues where appropriate
• Ensure business operations are in compliance with applicable internal and external requirements (e.g., financial controls, segregation of duties, transaction approvals, and physical control of assets)
• Participate in cross-functional / enterprise initiatives as a content design expert helping to identify risk / provide guidance for complex situations
• Conduct internal and external content projects; support the development/delivery of presentations/communications to management or broader audience
• Act as a subject matter expert within their own area of specialty or a resource for others, integrating the broader organizational context into advice and solutions within their own area
• Solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Independently perform tasks from end to end
• Take direction from Content Design Lead, and align with Product Owner, Tech Leads, Experience Design Lead, and Control Partners

• Advanced writing, editing, and proofreading skills with mastery of English
• Proven ability to create audience-focused content that simplifies complex concepts
• Strong strategic content planning and stakeholder management skills, with experience aligning content to business and brand objectives
• Willingness to collaborate
• Self-motivated, flexible, organized, and accountable
• A passion for great experience design
• Good writing skills and great communication skills, including UX writing skills
• Ability to go with the flow — able to make changes on the fly

• Financial institution (FI) experience
• Public site experience
• Mobile experience
• Familiarity with Figma

• Undergraduate degree or equivalent work experience
• Experience in a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus

• 5 years of experience, preferably in digital, conversation, or…