Design Researcher

An Initial AI Screening will be conducted for this role.

12 months | strong likelihood for an extension, or conversion to full time employee

We want every point of contact with our clients to feel important to them. That's where you come in. Design researchers shape the experiences we create through each of our digital products.

You'll work with a cross functional group of designers, product managers and developers. Embedded in a product, journey or channel, you will identify upcoming decisions that need research inputs, propose methodologies, carry out fieldwork, analyse, and socialize the implications.

We believe that research is not to be a silo or a black box that outputs 'insights', if you believe this as well, we can achieve this together by working closely with the rest of the team to ensure they are participating along each step of the way.

• Defining research strategy and methodologies;
• Creating test plans and aligning them with stakeholders;
• Leading research execution and synthesis;
• Presenting insights to stakeholders and providing design recommendations based on those insights.

None of these are essential, but they will be using the following tools:
Maze, Alida, Confluence, Mural, Figma.

• Proficient in qualitative and quantitative methods with rigorous study design and ethical practices;
• Ability to connect user insights to business objectives and influence product strategy;
• Can translate research findings into compelling stories that drive decision-making across diverse audiences;
• Synthesizes complex data across studies to identify patterns and inform strategic decisions.
• BA/BS degree in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
• A minimum of 3 years of experience in research
• Technical understanding of design research theory / design research tools
• Working knowledge of a variety of design research methodologies
• Experience working on cross-functional teams

• Experience working within digital product teams;
• Experience working in the financial sector or adjacent industries (insurance, government);
• Experience with data visualization & analytics tools.
• Experience coaching designers on best research practices;
• Experience with emerging AI-enabled research methodologies.
• MA/MS degree or certification in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field
• Appreciation for the potential of 'design thinking'
• Experience working within a large organization and within an agile environment
• Experience contributing to the launch of a digital product

Strong communication and presentation skills, ability to collaborate with other designers and cross-functional team members, ability to manage stakeholders and build relationships. Experience in facilitating workshops is a nice to have.

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $70/hr -$89/hr we seek applicants with a wide range of abilities, and we provide an accessible candidate experience.

We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.