Senior Product Designer, Payments, Identity & Integrity

At the company, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Our team is dedicated to creating a seamless and secure experience for our riders and drivers, ensuring their identity and data are protected at all times. As a Senior Product Designer, you'll lead the design of solutions that help drivers understand their earnings and get paid securely while protecting our communities from fraud. You will work closely with cross-functional teams, including product managers, designers, engineers, and data scientists, to create intuitive and effective designs on driver payments and complex security challenges.

You’ll advocate for a customer-centric approach and thrive in a dynamic, fast-paced environment. From initial ideation through to launch, you'll support projects with interaction, visual, and product thinking skills, helping to define and deliver impactful experiences for our Payment, Identity and Integrity teams.

• Design features that help drivers understand their earnings, access their pay, and resolve payment issues efficiently

• Lead end-to-end design for driver earnings and identity verification experiences, from research and ideation through execution

• Play a critical role in designing solutions that protect our users and enhance their trust in our platform

• Collaborate with cross-functional partners to design intuitive and effective designs that address unique rideshare driver, identity and fraud challenges

• Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision.

• Influence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes.

• Advocate for design by sharing your work and presenting cross-functionally, while being able to precisely articulate design rationale.

• Inspire the entire team (including your cross-functional) partners by bringing new ideas to the table.

• 5-6 years of product design experience with a focus on complex systems and workflows

• Experience working with a lean team of Engineers, Product Managers and Program Managers

• Experience taking a holistic approach to designing complex workflows and reducing friction in experiences

• Experience managing cross-functional stakeholder feedback and expectations

• Expertise with Figma and experience using AI tooling

• Excellence in design craft

• Experience running user interviews and usability testing designs

• Ability to work with a low-ego, highly collaborative, cross-functional team

• Bonus:
  Experience working on financial products, payments, or identity verification

• Extended health and dental coverage options, along with life insurance and disability benefits

• Mental health benefits

• Family building benefits

• Child care and pet benefits

• Access to a the company funded Health Care Savings Account

• RRSP plan with company match to help save for your future

• In addition to provincial observed holidays, salaried team members are covered under the company's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service

• the company is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.

• Subsidized commuter benefits and the company ride credits

the company is committed to creating an inclusive workforce that fosters belonging. the company believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.

the company also strives…