Medical Director

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Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries worldwide.

The Medical Director will be primarily responsible for ensuring Teladoc Health Canada provides high‑quality medical services. This position also oversees and supports the growing provider network (e.g., recruitment, regular communications, evaluation and communication of feedback, and offboarding). As a key member of the Senior Leadership Team in Canada, the Medical Director will represent Teladoc Health Canada with various stakeholders, especially in the medical and healthcare community.

Clinical Strategy and Oversight

• Develop and lead the enterprise‑wide clinical strategy, ensuring alignment with organizational goals and innovation in care delivery
• Oversee the daily execution of medical services, ensuring coordination between medical and operational teams
• Oversee clinical governance, including quality assurance, safety, and compliance with medical standards
• Set and maintain clinical policies and protocols to ensure consistent, high‑quality care across virtual platforms

Quality & Patient Safety

• Ensure adherence to clinical best practices, regulatory standards, and accreditation requirements (e.g., Accreditation Canada)
• Monitor and improve clinical outcomes, patient satisfaction, and safety metrics
• Ensure training content, delivery, and evaluation uphold clinical quality, safety, and best practice standards

Team Leadership and Management

• Lead associate medical directors, quality, clinical education and provider network to ensure effective delivery of clinical services
• Recruit, credential, and manage a multidisciplinary clinical team, including physicians, nurse practitioners, and allied health professionals
• Provide clinical leadership and mentorship, fostering a culture of continuous learning and improvement

Regulatory Compliance

• Comply with medical regulations and standards set by regulatory bodies such as the College of Physicians and Surgeons of Canada as well as federal and provincial healthcare laws related to the Canada Health Act and college requirements
• Ensure adherence to Privacy Laws, including reviewing PHI policies and procedures, overseeing privacy reporting and information requests
• Liaise with medical regulatory authorities and contribute to shaping virtual care policy frameworks

Innovation & Technology Integration

• Collaborate with product and engineering teams to integrate clinical insights into platform development, ensuring technology supports clinical excellence
• Champion data‑driven care models, including AI‑enabled triage, remote monitoring, and personalized care pathways

Strategic Leadership

• As a member of the senior leadership team in Canada, collaborate with cross‑functional teams to develop strategy and align medical responsibilities with business goals
• Provide medical guidance in the development, implementation, and continuous improvement of programs and capabilities

Stakeholder Engagement & Partnership

• Support partner and client presentations, providing medical insights as required
• Collaborate and consult with other medical leaders within Teladoc Health including international initiatives supporting medical education, quality & safety, credentialing, training, and onboarding providers
• Represent the organization in external forums, panels, and partnerships with government, regulators, insurers, and healthcare organizations
• Partner internally and externally to guide research that measures quality and health outcomes

Financial Management

• Identify relevant metrics to evaluate provider performance, define guidelines for minimum time commitments, incentive structures, and feedback loops to continually improve…