Job Description & How to Apply Below
Stem Health is reimagining the primary care experience for individuals who want a more thoughtful relationship with their health. Physician-led and membership-based, we combine medical excellence with the warmth of hospitality anchored in a beautifully designed flagship clinic at First Canadian Place, opening September 2026. Our care model is relationship-based, data-informed, and built on time, trust, and exceptional service.
Position Summary
As Medical Director, you are the clinical backbone of Stem Health the physician leader who sets the standard for how care is delivered, who oversees clinical quality and safety, and who ensures our model earns the trust of patients, regulators, and the broader medical community.
Reporting to the CEO, you will shape clinical protocols, lead and develop our physician and clinical team, and serve as the bridge between medical excellence and business strategy. You will ensure everything we do meets or exceeds the standards of the College of Physicians and Surgeons of Ontario (CPSO), while building a care model that justifies and elevates the private pay experience.
This is a senior, hands‑on role in an early-stage environment. You will be defining what clinical excellence looks like at Stem Health and building the systems to sustain it.
Key Responsibilities
Clinical governance and quality
Establish and maintain clinical protocols, treatment guidelines, and standard operating procedures across all care delivered at Stem Health.
Implement quality improvement initiatives and monitor clinical outcomes, including patient safety indicators, member satisfaction, and complication rates.
Review and approve all treatment protocols and clinical pathways before they go live.
Medical staff leadership
Recruit, credential, and supervise physicians, nurse practitioners, and other clinical staff.
Lead continuing medical education, peer review, and performance evaluations across the clinical team.
Develop training programs for new treatments, technologies, and clinical protocols.
Serve as a visible role model for clinical excellence and member‑centred care.
Patient safety and risk management
Develop and implement medical risk management strategies; oversee incident reporting and resolution processes.
Review complex cases and provide senior clinical guidance to the team.
Handle member complaints related to medical care and ensure continuity and appropriate follow‑up.
Work with legal and insurance partners to reduce malpractice exposure and uphold clinical standards.
Regulatory and compliance oversight
Ensure full compliance with CPSO requirements, Health Canada regulations, and all applicable provincial healthcare standards.
Serve as the designated medical lead for regulatory inspections and audits.
Oversee informed consent processes, documentation standards, and patient privacy compliance (PHIPA).
Strategic and clinical input
Partner with the CEO to shape the clinical vision and service strategy of Stem Health.
Evaluate new technologies, treatment modalities, and potential specialties or care models from both a clinical and business perspective.
Advise on pricing decisions for medical services and assess the clinical ROI of new offerings.
Develop premium service protocols that reflect and justify the private pay, membership‑based experience.
External relations and clinical credibility
Act as a public-facing clinical voice for Stem Health critical for member trust, insurer relationships, and investor confidence.
Build and maintain relationships with hospitals, physician groups, and referral networks.
Participate in clinical research, publications, or speaking engagements to advance Stem Health's medical reputation where appropriate.
Qualifications & Experience
Active medical license in good standing with the College of Physicians and Surgeons of Ontario (CPSO).
Minimum 7–10 years of clinical experience, with at least 2–3 years in a formal leadership or medical administrative role.
Experience in clinical operations, private practice, or health system leadership.
Deep familiarity with CPSO standards, Ontario healthcare regulations, and privacy compliance (PHIPA).
Demonstrated track record of…
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