Manager, Student Experience

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We are looking for visionaries, change-makers, and self-starters who want more from their career. Change begins with the small decisions we make each day to support each other and create inspiring educational experiences for all students, no matter where they are or how they learn. In choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for many people.

Our core values put the student experience at the center of what we do, reflecting who we are and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need

Yorkville University is seeking a Manager, Student Experience to oversee student-centred programs and services. Reporting to the Director, Student and Registrarial Services, you will manage the people and programs that directly support our mission of championing student success. You will focus on ensuring smooth daily operations, fostering a culture of care, and shaping strategies that promote student engagement and well-being. As a thoughtful collaborator, you will build relationships across services and departments that our students access.

You will lead a dedicated team focused on creating an inclusive, engaging, and supportive environment for all students.

This is a full-time role, currently following a hybrid model working 4 days a week on-site at our north Toronto campus and one day a week remotely.

What’s in it for you

Impact. This is a leadership opportunity in a progressive, entrepreneurial, and collaborative environment. You will manage the daily experience of our diverse student population. From student support initiatives to campus programming, you will ensure our services meet the evolving needs of learners while contributing to a positive, inclusive culture that defines Yorkville.

Influence. You will be empowered to identify opportunities for improvement and implement meaningful changes. This is a high-visibility role with access to leadership and the ability to shape the strategic direction of student services on campus.

Career development. Yorkville is a forward-thinking academic institution committed to innovation and collaboration. You will be surrounded by individuals who are passionate about student success, eager to experiment and execute new ideas, and committed to learning and growing together. This role offers opportunities for advancement, including broader cross-campus responsibilities or future opportunities that align with your strengths and ambitions.

As our new Manager, Student Services, you will:

• Lead staff and student teams. You will foster a collaborative, service-focused culture that supports students and encourages growth and accountability. You will champion our culture grounded in learning, inclusion, and equity.
• Oversee the delivery and development of programs. From orientation and workshops to campus activities, you will ensure our programs and services align with student needs and exceed their expectations. You will evaluate programs and services using data and feedback; identify gaps, propose new initiatives, and lead implementation.
• Collaborate. You will participate in cross-functional committees and initiatives to enhance the student experience across departments. You will collaborate with student organizations, faculty, and campus stakeholders to increase engagement and integrate services into the broader academic experience. You will work closely with Student Life to plan, promote, and execute events, campaigns, and activities.
• Prioritize student well-being. You will support a culture of inclusion, accessibility, and belonging, with sensitivity to the needs of non-traditional students, including mature, international, and online learners. You will respond to non-standard student issues with empathy, discretion, and timely referral to the appropriate support services. You will work closely with colleagues in Student…