Public Services Librarian

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 90 denominations and 60 ethnic backgrounds and over 13,000 alumni.

Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

The Public Services Librarian manages, promotes and delivers library services to the Tyndale community by providing a full range of information services, including reference, instruction, and access to information and research resources.

• Establish and implement short and long-range departmental goals.
• In collaboration with the University Librarian, recruit, develop, motivate, lead, and mentor direct reports (including student workers).
• Ensure the recruitment, training, supervision, and evaluation of department team members (including student workers) are based on agreed-upon measurable objectives, and corrective action is taken where necessary.
• Ensure the duties of the Public Services team are carried out in compliance with the Library’s and Tyndale’s policies and procedures.
• Create and sustain an environment of excellence and professionalism in customer service and teamwork.

• Actively promote the library and its services to students and faculty.
• Respond to reference and research questions in person, or by phone, email or other electronic means.
• Teach information literacy skills to students and faculty by means of library workshops and in-class library sessions and online tutorials.
• Coordinate Library orientation sessions and tours.
• Create and update online library research guides.

• Supervise and coordinate all aspects of Public Services for Tyndale Library including: desk coverage, library signage, circulation policies and procedures.
• Manage personal requests, lost books, outstanding accounts, and other customer service matters.
• Oversee the general appearance of the library, recommending needed changes.
• Compile an annual report on the Public Services department.

• Select resources for the library collection in accordance with the collection development policy in areas assigned by the University Librarian.
• Work on other professional projects as assigned by the University Librarian.

• Advanced academic background in theological and Biblical studies, preferred
• Master’s degree in library/information science from an ALA-accredited institution Master's degree

• Experience providing reference/instructional services in an academic setting 2 to 3 years related experience

• Ability to develop and provide reference and instructional services in an academic setting
• Ability to use technology effectively in public services and instruction
• Able to articulate departmental goals aligning with the institutional vision and mission
• Able to motivate, inspire and mentor others
• Able to multi-task, prioritize, and work efficiently in a fast‑paced environment
• Able to work independently as well as part of a team
• Demonstrated conflict resolution skills and ability to work effectively and productively within and across functional areas
• Proficiency in use of internet/search engines, computer programs/applications (i.e. Microsoft Word, Excel, PowerPoint)
• Strong communication and problem‑solving skills
• Strong inter‑personal and customer service skills with the ability to be a persuasive, professional advocate for the organization
• Strong organizational and administrative skills, with attention to detail and accuracy
• Working knowledge of information needs of university and seminary students and faculty
• Working knowledge of trends and services in academic libraries to support undergraduate and graduate education

• Committed to confidentiality
• Committed to quality, accountability and integrity
• Committed to Tyndale's mission, values, statement of faith and community standards…