Training & Quality Specialist, Contracting

Training & Quality Specialist, Contracting & Compensation (12-month contract)

Foresters Financial is hiring a Training & Quality Specialist to consult and partner with business teams to deliver and manage effective learning solutions and quality assurance. This role reports to the Manager, Contracting, and focuses on providing support to various business areas across Insurance Operations such as Contracting and Compensation.

Responsible for delivering training and quality assurance across business units, managing curriculum, designing training content, evaluating training effectiveness, and implementing process improvements.

• Support leaders, subject matter experts, seniors, and departments with planning and delivery of department‑specific learning activities.
• Plan and facilitate training that aligns with changing business requirements related to hiring, schedules, and technology changes.
• Determine best solutions to meet training needs based on cost, flexibility, effectiveness, culture, and technology capabilities.
• Lead training initiatives for stakeholder group by adjusting plans, developing, designing, and delivering training content (job aids, videos, gamification, communications, scripting).
• Liaise with business and project leaders to ensure timely and consistent delivery of training material.
• Utilize various training methods (eLearning, instructor‑led, tutorials) and focus on improving virtual training experience through interactive modules and gamification.
• Maintain and improve all training content and materials on the knowledge portal (PROsite).
• Create and maintain process documentation on the knowledge portal and communicate updates and changes.
• Ensure training material is available and accessible from specific repositories (Internal Knowledge Base, PROsite, LMS).
• Partner with leaders to recommend next steps for trainees: advancement, additional training, areas of concern, likelihood of success.
• Evaluate training effectiveness through feedback and metrics and continuously improve content, delivery, and outcomes.
• Model a coach‑approach in interactions, promote skill development.
• Identify, recommend, and help implement process improvements.

• University degree/college diploma or equivalent work experience, 2‑3 years of financial services experience (life insurance preferred), with focus on business processes, learning, and communications.
• Certification in adult education or commitment to obtain certification an asset.
• Knowledge of current learning and development methodologies.
• Experience designing and delivering training (virtual and in‑class) and developing e‑learning/web‑based material; experience with Articulate 360, Vyond, etc. is an asset.
• Experience in the processing of Foresters Financial Insurance Operations business is an asset.
• Experience managing and maintaining organizational learning programs.
• Experience maintaining and creating process documentation and ensuring communication to stakeholders.
• Proven ability to drive and implement change.
• Proven ability to build relationships across functions and levels and manage stakeholders.
• Strong coaching skills with constructive feedback.
• Superior organizational and project management skills in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Results‑oriented team player with judgment and recommendation ability.
• Strong analytical and problem‑solving skills.
• Demonstrated commitment to ongoing professional development.
• Flexible and adaptable to changing demands and pressures.
• Strong negotiation and influencing skills, ability to interact positively in training contexts.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams, etc.).

At Foresters Financial, we are committed to sustaining an equal‑opportunity environment for all job applicants. We embrace Inclusion, Diversity, and Equity as core strategic objectives for building innovative teams where employees can be authentic. We strive to provide an accessible candidate experience. If you anticipate needing accommodations during the recruitment process, please email  in advance. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Human Resources | Industries:
Financial Services and Insurance |

Location:

Scarborough, Ontario, Canada