Program Manager, Learning and Development

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Program Manager, Learning and Development to join our team in Hamilton, Toronto, Montreal, Vancouver or Calgary office!

As a member of the Human Resources Learning & Development team, you will be responsible for building and delivering learning experiences that strengthen foundational insurance knowledge, broking skills, and professional capabilities of early-career insurance professionals across the organization. You will design, create, deliver, and execute our national commercial insurance-focused training programs. This position requires a combination of property & casualty insurance expertise, interpersonal skills, and a passion for continuous learning and coaching.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Program Manager, Learning and Development Content and Experience Development

• Partner with the Vice-President, Learning & Development to design the format, flow, and learner experience for new modules and program components
• Develop learning modules, resources, and assignments for the Career Advancement Rotational Experience (CARE) program, aligned to defined learning objectives and participant needs
• Collaborate with BFL’s National Practice Leaders, internal subject matter experts, and insurer partners in the development of learning experiences
• Assemble and maintain a library of curriculum and content
• Ensure training programs and content comply with regulatory requirements in each province

Facilitation of Learning

• Deliver engaging virtual, in-person, and on-demand learning sessions across multiple regions and skill levels
• Facilitate small-group sessions for entry-level brokers, supporting skill development, confidence, and application of knowledge
• Coach participants through foundational commercial insurance concepts, broking practices, and professional skills
• Foster an inclusive and participatory learning environment that encourages engagement and results

Program Delivery and Execution

• Oversee the rollout of the CARE program during its rebuild and scaling phases to support the business with talent placement
• Coordinate logistics for learning sessions, including scheduling, materials, and basic LMS administration
• Maintain learning resources based on feedback and evolving business needs
• Build strong working relationships with participants, subject matter experts, HR partners, and regional teams to encourage a positive learning culture
• Communicate clearly and professionally with participants and leaders, addressing inquiries and concerns promptly

Assessment and Feedback

• Implement formative and summative assessments to evaluate learner progress and learning outcomes
• Provide timely constructive feedback to individuals and groups, recognizing achievements and identifying areas for improvement
• Gather participant insights and provide recommendations for program enhancements
• Monitor employee learning needs and external best practices to design new courses that address gaps in the curriculum
• Establish Key Performance Indicators (KPIs) and metrics to evaluate training effectiveness, learner progress, and business impact
• Monitor and adjust the learning approach based on assessment…