Experience Specialist,Education / Teaching Job Toronto area,Ontario Canada,Education / Teaching

About the Role

At Brain Station, we’re shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies.

As an Experience Specialist, you will create exceptional experiences for learners and the wider Brain Station community, providing personalized 1-on-1 onboarding and ongoing support in our space. You will help run certifications, workshops, and events, connect with alumni, and share ideas to enhance our programs and community initiatives. This is a hands-on role for someone who loves working at the intersection of education, technology, and community.

Responsibilities

Work with the Experience Lead to execute world class experiences for Brain Station certification courses, corporate workshops and industry events

Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience

Support learners throughout their journey by being present, offering guidance, and addressing individual needs.

Ensure that learning spaces are welcoming, organized, and conducive to learning.

Engage with alumni to nurture ongoing connections and participation in community initiatives.

Support data collection and analysis on learner engagement, attendance, and satisfaction to inform Experience Lead decisions.

Contribute ideas to improve course delivery, event execution, and learner experience.

Assist with other tasks and initiatives that enhance the overall Brain Station experience.

Requirements

Bachelor’s degree or equivalent experience

3-5 years experience in a customer or client-facing role

Flexibility to support event and certification operations in the evenings when required

Strong attention to detail

Thrives in a fast-paced environment

Willing to try new things and pivot as needed

Professional verbal and written communication skills, including public speaking experience

A dedication to providing the best customer service and experience

Willingness to help out where needed in all facets of the organization

A passion for learning new skills

Perks and Benefits

Mentorship Programs

Comprehensive Health & Wellness Benefits Package

Retirement Planning

Parental Leave Program

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Socials, Outings & Retreats

Culture of Learning & Development

About Brain Station

Brain Station is a global leader in digital skills training and workforce transformation. Established in 2012, Brain Station works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

Bonus:

Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our .

Brain Station is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $60,000 to $75,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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Job Posting Language

Experience Specialist, Education ​/ Teaching

Experience Specialist, Education / Teaching