Lead, Learning & Development

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Reporting to the Manager, Learning & Development, we are seeking a highly skilled Lead, Learning & Development to drive the design and delivery of impactful learning experiences across our organization.
Instructional & Learning Design Expertise     Design and develop high-impact learning solutions, including eLearning modules, instructor-led training (ILT), virtual instructor-led training (vILT), microlearning, job aids, and performance support tools.
Design, develop and consult on engaging blended learning experiences, utilizing a range of formats such as videos, e-learning modules, articles, and job aids to enhance the learning journey.
Create mock-ups, scripts, or storyboards for various learning materials, including videos, e-learning modules, articles, job aids, and learning environments, to ensure a cohesive and effective learning experience.
Apply established instructional design frameworks (e.g., ADDIE, SAM) to ensure solutions are grounded in adult learning principles and drive measurable outcomes.
Project & Program Leadership     Manage Learning & Development projects from concept through delivery, including scope definition, timelines, quality control, and stakeholder engagement.
Lead the intake process for training projects, ensuring a thorough understanding of requirements and aligning resources and timelines to meet project goals.
Support the implementation, administration and maintenance of L&D activities through Workday learning management system (LMS), including course and campaign logistics and distribution, contributing to efficient processes and enhanced user experience.
Quality, Standards & Innovation     Champion best practices in learning experience design, accessibility, user engagement, and learner‑centered methodologies.
Maintain design consistency across learning products by creating and reinforcing media assets, templates, standards, and review processes.
Identify opportunities for innovation in learning design and technology, pilot new tools and approaches as appropriate.
Deliver work through effective partnership with our HR Business Partners and other Centers of Excellence (COEs) in HR to ensure alignment and maximize impact.
Evaluation & Continuous Improvement     Track and report on training activities, using data to assess program effectiveness, impact and inform continuous improvement efforts, guiding overall strategic planning and decision‑making.
Learning Innovation & AI Integration     Collaborate with L&D technology partners to integrate AI‑enabled solutions into the learning tech ecosystem (e.g., using AI to support search, recommendations, or content tagging).
Lead internal knowledge sharing and upskilling initiatives related to emerging AI trends in instructional design and learning delivery.
To succeed in this role, you have:
3+ years’ experience in a Learning or related HR role, with solid experience designing and developing adult learning programs, preferably in a corporate or financial services environment.
Deep knowledge of adult learning theory, performance‑based design, and modern workplace learning trends.
Strong command of instructional design tools (e.g., Articulate Storyline, Rise, Adobe Creative Suite, Vyond) and productivity tools (e.g., Scribe, VEED, Mentimeter).
Knowledge and experience working with Learning Management Systems; preferably Workday Learning and Sana.
Adaptable, with a continuous improvement mindset and ability to work in a new and changing environment and learn quickly.
Ability to multi‑task and prioritize multiple initiatives and deadlines while meeting service level agreements.
Ability to independently plan, organize, prioritize and execute multiple activities to efficiently meet business objectives.
Excellent organizational and time management skills with high attention to detail and proven ability to prioritize competing demands and priorities.
Strong communication skills (listening, verbal, written, presentation preparation and delivery), including engaging with senior stakeholders.
Fully proficient in Microsoft Office products including Word, PowerPoint, MS Teams and SharePoint.
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