Group Training Specialist

Position: Group Training Specialist at Clio
Elevate customer experiences as a Group Training Specialist with Clio in Toronto, Vancouver, or Calgary. Focus on delivering engaging and effective onboarding sessions to drive product adoption.
As a vital member of the Customer Education team, you will be responsible for conducting live product training and efficiently managing multiple priorities. Your expertise in adult learning principles helps create meaningful learning experiences that build customer satisfaction and confidence in Clio’s offerings.

Key Responsibilities:

• Deliver live training sessions to facilitate product onboarding

• Address customer inquiries with professionalism and empathy

• Update training materials for accuracy and relevance

• Gather and share customer feedback to enhance training

• Manage delivery schedule to achieve utilization targets
Requirements:

• Minimum 2 years in customer education or instructional delivery

• Strong understanding of adult learning principles

• Excellent communication and interpersonal skills

• Ability to adjust training styles for diverse audiences

• Interest in utilizing AI tools for training sessions
Drive impactful training and support for Clio's customers in a dynamic learning environment.
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