Student Services Coordinator

Job Title  Student Services Coordinator
Position Summary  The Student Services Coordinator is responsible for providing guidance and support to our international students throughout their time s position has no guarantee of minimum hours, and hours needed to meet the workload will vary from week to week.

Key Job Responsibilities   Designated School Official (DSO); responsible for updating SEVIS and advising students on all matters related to their immigration status while studying at KI
Assist in keeping the school compliant with state, national, and organizational standards of compliance
Advise new and current students on KI courses and products; collect lead information and participate in conversion efforts
Domestic marketing activities, including community outreach events and activities, phone calls, etc.
Planning and/or execution of daily, weekly, monthly activities; creating monthly activities calendar
Housing options recruitment and procurement and student placement
Deliver outstanding hands‑on student service
Liaise with national Customer Service team to follow policies related to course adjustments, including adherence to Quote Request (QRF) and Change Form (CF) processes
Cash management: book deposits, payments, etc.
Internship recruitment and placement
University admissions guidance and counseling
Other duties as assigned

Minimum Qualifications   Bachelor’s degree or equivalent
1-2+ years in a business or operational setting
Ability to work evenings and weekends
Must be authorized to work in Canada

Preferred Qualifications   Prior experience with international students and/or advising

Experience with database systems
One or more foreign language ability
Once hired, must be aware of who is the designated safeguarding Lead for Kaplan Languages
Be aware of how to identify safeguarding concerns and how to appropriately respond to these
Complete, in a timely fashion, any safeguarding training assigned to you
Report any safeguarding concerns to the Designated Safeguarding Lead (DSL) in the school
As a member of the school team, be responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams
Must pass a criminal background check

Physical Requirements   Sitting, Standing, Walking, Climbing, Lifting up to 50+ pounds, Pulling, Pushing, Carrying, Grasping, Reaching, Bending
Visual Acuity, Color Determination, Speaking, Listening
Location  Toronto, ON, CAN
Employee Type  Employee
Employee

Functional Area

Student Experience
EEO Statement  Kaplan International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.

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