Front Line Advisor

Front Line Advisor

Date Posted: 06/01/2026
Req
Faculty/Division:
University College
Department:
Office of the Registrar
Campus:
St. George (Downtown Toronto)
Position Number:
Existing Vacancy:
Yes

Reporting to the Associate Registrar, Administrative & Student Services and working closely with a team of Front Line Advisors, the incumbent is the first point of contact in the Academic Advising & Registrar's Office (AARO) at University College, providing proactive, student‑friendly, high‑quality service in a complex and fast‑paced environment.

The Front Line Advisor connects regularly with UC students to assist with way finding, understanding University and Faculty of Arts & Science rules and regulations, navigating degree requirements, and interpreting administrative policies and procedures. The incumbent provides basic academic advising and support to students in person, via phone, and by email, and is responsible for triaging a very high volume of inquiries efficiently and effectively, referring students to appropriate supports and services at UC and U of T where necessary.

Other key duties include:

• Assisting UC students with registration and enrollment processes.
• Investigating and resolving student registration, enrollment and fee issues, and recommending and implementing solutions.
• Assessing and anticipating student questions and needs, referring them to academic and financial advisors through one‑on‑one appointments, drop‑ins, group advising sessions, or other programming.
• Participating in AARO team meetings to share information, enhance the quality of registrarial and advising services, and streamline policies and procedures for the benefit of UC students.
• Providing general administrative support, including preparation of publications, website updates, and composing regular student communication emails, newsletters, and social media messages.
• Creating and contributing to an approachable, welcoming and friendly environment for all students at UC, and upholding principles of equity and inclusion.

• Acting as the first point of contact for general enquiries.
• Resolving issues within the scope of the role and escalating problems as required.
• Screening and making referrals to academic advising and learning skills programs and other resources or services.
• Scheduling appointments for prospective students, applicants, and current students to address individual needs.
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines.
• Tracking and maintaining a calendar of events.
• Maintaining information on digital platforms.
• Providing basic support and general referrals to individuals in distress.

• Bachelor's Degree or an acceptable combination of equivalent experience.
• Minimum 2 years of experience acting as the first point of contact in a fast‑paced post‑secondary education environment.
• Experience communicating with students in person, via phone, and via email.
• Experience maintaining filing systems.
• Experience with student information systems (e.g., ROSI).
• Experience with University and Faculty of Arts & Science procedures, regulations and program offerings.
• Excellent oral and written communication, analytical, problem‑solving, critical thinking, and interpersonal skills.
• Ability to exercise tact, judgement and diplomacy, especially when dealing with confidential information or complaints.
• Accuracy and attention to detail, strong organizational skills and initiative.
• Ability to make decisions that require application and interpretation of rules, guidelines and procedures.
• Ability to handle multiple inquiries simultaneously and prioritize work under pressure to meet deadlines.
• Ability to assess the needs of a busy front‑line advising office effectively and know when consultation or referral is appropriate.
• Ability to triage and assess student inquiries, determining when a referral to academic/financial advisors is necessary.

• Knowledge of University College, its student population, and its academic programs.

• Approachable
• Communicator
• Efficient
• Multi‑tasker
• Possess a…