Learning & Development Associate

Learning & Development Associate

A learning & development associate will enhance the competencies of employees by designing and conducting branch‑training programs that align with the company’s core values. The associate is responsible for performing training needs assessments, designing, delivering curriculum and learning materials, managing all phases of branch training, and facilitating webinars and workshop‑style training sessions.

• Collaborate with PCG teams and RJL Divisions to identify target audience’s training requirements and needs
• Develop create and deploy a variety of types of learning materials
• Write/produce standardized business process user manuals (job aids)
• Assist with layout, editing, and organizing of content as required
• Evaluate the effectiveness of training by measuring and evaluating feedback from participants
• Design assessments for verifying learner knowledge and capability and provide summarized reporting
• Ensure training content is kept up to date on a regular basis by deploying a review/update process that is maintained
• Identify training needs by evaluating strengths and weaknesses
• Deliver training courses
• Deliver “ad hoc” training as required/scheduled for new recruits across the Raymond James’ business lines
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Stay abreast of the new trends and tools in employee development
• Other duties as assigned

• Post‑secondary education in learning principles and/or certification in adult continuing education or instruction skills is an asset
• Experience in the financial services or brokerage industry required
• Proven experience in designing multiple training events in a corporate setting
• Knowledge of instructional design theory and learning principles
• Familiarity with traditional and modern training methods, tools and techniques
• Sound decision making and organizational skills
• Ability to apply adult learning principles
• Ability to think critically and ask targeted questions to determine needs and respond appropriately
• Experience with multiple delivery methods, including e‑learning initiatives
• Experience in a boardroom training environment
• Proficiency in business process concepts (i.e. workflow diagrams, process mapping techniques)
• Excellent planning abilities, including project management basics
• Superior interpersonal, written and verbal communication skills
• French language skills is an asset

Flexible work styles, a competitive compensation and benefits package. Health benefits, RRSP matching program, employee stock purchase plan, paid time off, volunteer days, discretionary bonuses, tuition reimbursement, and many more. Salary range: $60,000–70,000 annually, plus competitive performance bonuses/incentives. Actual compensation will be determined based on skills, experience, internal equity, and other job requirements.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. To request accommodations, candidates may contact Human Resources via email at

Toronto, Vancouver, Montreal