Graduate Studies Student Coordinator

OCAD University seeks a Graduate Studies Student Coordinator for on-campus support. This role delivers essential assistance to graduate students and faculty through various communication channels.

Reporting to the Director & Associate Registrar, this temporary contract position requires two years of administrative experience in higher education. You'll engage with students via in-person meetings, emails, and phone calls, while also managing inquiries through a ticketing system. Your contributions will shape the School of Graduate Studies and enhance the overall student experience.

Key Responsibilities:

• Serve as first contact for student inquiries and support

• Triage and manage incoming requests via ticketing

• Advise students on academic courses and necessities

• Maintain accurate student records and advising notes

• Contribute to the creation of SGS newsletters

Requirements:

• Post-secondary degree; graduate degree preferred

• Minimum two years in student-facing roles

• Strong Microsoft Office and Adobe skills

• Excellent communication and detail-oriented

• Flexibility to work occasional evenings

Support graduate students at OCAD University while fostering an inclusive academic environment.
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