Undergraduate Program Coordinator

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Date Posted: 06/17/2026

Req : 48634

Faculty/Division: Faculty of Information

Department: Faculty of Information

Campus: St. George (Downtown Toronto)

Position Number:

Existing Vacancy: Yes

The Faculty of Information at the University of Toronto is a research‑led Faculty, educating the next generation of leaders in information scholarship and the information professions, both established and emerging. Our researchers and graduates are recognized for their innovation, experimentation, human‑centred perspectives and commitment to community.

The Faculty, which will celebrate its centenary in 2028, has built on its heritage strengths in libraries, archives and museums to incorporate scientific and technological expertise from engineering, computer science, and other disciplines. At the same time, it has committed itself to applying social, political, and cultural perspectives from media arts, humanities, and social science to the study of information, technology, people and the relationships among them.

A top tier school, the Faculty of Information is consistently ranked in the top five Library and Information Management graduate programs by the QS World University rankings. The QS rankings include both Master’s and PhD level programs.

More background about the Faculty can be found on its website ().

The Undergraduate Program Coordinator is part of the Academic Programs team and responsible for supporting the day‑to‑day academic operations of the Bachelor of Information (BI) Undergraduate program. The team supports the academic administration of the Faculty of Information.

Under the general direction of the Assistant Dean, Academic Programs and Governance, and supporting the BI Program Director and Associate Dean, Teaching and Learning, the incumbent is responsible for assisting in the implementation, launch, and operation of the Faculty’s new First‑Entry BI Program (first cohort of students to be admitted for the fall 2027 semester). The role supports academic program delivery and quality assurance through interpreting policies and developing appropriate procedures, coordinating program activities, and providing guidance.

• Analyzing service delivery and/or internal processes and recommending improvements
• Keeping well‑informed on changes to policies, procedures, and applicable legislated requirements
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Serving as a resource to others by providing (non‑supervisory) job‑related guidance
• Coordinating the preparation and distribution of program and/or course material
• Keeping well‑informed on faculty requirements, the University structure, academic policies and procedures, and specific learning requirements within courses and programs
• Coordinating tasks for projects and other strategic initiatives with stakeholders

• Bachelor's degree or acceptable combination of equivalent education and experience
• Minimum four (4) years of recent and related experience providing academic program administration in a post‑secondary environment, preferably in an undergraduate program
• Experience working directly with Programs Directors to provide program information, including admissions, registration, course enrollment, and degree requirements
• Solid knowledge on academic policies and procedures including: general admission process, program/degree requirements, application process, petitions, and role of registrarial office
• Experience advising faculty members on appropriate academic guidelines and procedures, and maintaining workflows
• Demonstrated experience recommending process and workflow improvements
• Experience interpreting policies and drafting procedures and handbooks (e.g., for instructors, for final exams, for TAs, etc.)
• Experience liaising with industry as it relates to student program requirements
• Demonstrated experience developing new procedures and processes and seeing them through from conception to implementation
• Demonstrated organizational and time management skills including the…