Bilingual Learning Development Specialist, Temporary

Opportunity

We’re looking to fill an open role for a Bilingual Learning Development Specialist to join our Business Management team for 14 months. Reporting to the Director, Training & Development, the Bilingual Learning Development Specialist will be responsible for the design, development, and delivery of learning initiatives for the Service, Operations, Compliance and Onboarding (“SOCON”) teams.

What your day looks like:

• Complete training needs assessment, identify specific learning needs and recommend learning opportunities which are relevant and sustainable. Formulate training outlines and recommend training methodology by utilizing knowledge of specified training needs, and effectiveness of methods such as eLearning, instructor led training, interactive training, demonstrations, and practical activities.
• Develop training curriculum in collaboration with team members, colleagues, and subject matter experts, including facilitation guides, e-learning modules, videos, practical exercises, quick reference guides and evaluation materials.
• Liaise with subject matter experts as required throughout the design and development process for content validation.
• Facilitate group and individual training, both virtually and in‑person, covering technical, operational and customer service skills.
• Develop onboarding programs for new employees while providing support and mentorship.
• Proactively provide training on topics relevant to upcoming events (e.g., tax season).
• Provide in‑depth and up‑to‑date knowledge of relevant procedures, products, best practices, and systems.
• Evaluate effectiveness of the training program and utilize relevant data to revise or recommend changes in instructional objectives and methods.
• Perform other duties as required.

• Post‑secondary education in Learning & Development or Adult Education.
• 3+ years of relevant experience in development and delivery of corporate training initiatives.
• Experience in accounting, business and/or financial administration is an asset.
• Knowledge and ability to apply adult learning principles in the design, development, implementation, and evaluation of training strategies.
• Understanding of adult learning theories and practices.
• Solid interpersonal and communication skills with the ability to work effectively under pressure.
• Ability to meet tight deadlines with a high level of accuracy and attention to detail.
• Strong organizational skills with the ability to prioritize tasks while working on different projects simultaneously.
• Excellent computer skills with proficiency in working collaboratively with Microsoft 365.
• Experience with Articulate 360 eLearning design tools, Learning Management software, and Knowledge Management tools.
• Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across Canada.

• Competitive compensation package that rewards and recognizes individual contributions.
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees.
• Generous vacation time, fitness benefit, parental leave top‑up options.
• Matching contributions to our retirement program.
• Commitment to the continuous improvement of our staff through learning & Development and an education assistance program.
• Regular social events to foster teamwork.

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

This position is posted with an expected salary range of $80,000-$90,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.