Financial Empowerment Workshop Facilitator; -CP

Employment Type: Contract Hourly, ending March 31, 2027

Work Hours: 35 hours/week (Mon‑Fri, 9 am – 5 pm)

Work Setting: Primary Site: 815 Danforth Ave, Toronto, ON
Hybrid – Opportunity to work remotely after orientation & training period

Salary: G - $31.85/hour

Final date to receive applications: July 28, 2026 by 11:59 pm

The Financial Empowerment (FE) Program serves to prevent, reduce, and alleviate poverty by directly addressing the financial barriers in the lives of our clients. We provide free and unbiased financial counselling, education, and tax filing support to Torontonians who are living on a low income and who are unable to address these issues alone. We are a program in constant development and expansion, actively pursuing opportunities to explore innovative methods, and produce research on best practices to maximize client impact.

• Support the coordination, development, and delivery of in‑person and virtual financial empowerment training on topics such as benefits navigation, budgeting, understanding credit, debt management, and scam/fraud prevention. Assist in developing self‑serve learning materials, facilitator guides, and training recordings for ongoing use by staff, volunteers, and community participants.
• Ensure training materials and presentations translate financial concepts into clear, practical, and plain‑language information that is engaging and accessible for diverse audiences.
• Conduct independent literature scans and research using publicly accessible and reputable sources, including government websites, financial institutions, and sector resources, to keep content accurate, current, and evidence‑informed.
• Collaborate with staff, management, volunteers, and community partners to identify training needs, emerging service trends, and opportunities to strengthen service consistency and quality.
• Assist in developing new training content and educational resources in response to emerging community needs, changes in financial systems or benefits programs, and identified service gaps.
• Review, update, and refresh existing training materials and workshop content to ensure clarity, accessibility, quality, and consistency across services.
• Maintain and organize the online repository of training resources, reference materials, workshop content, session recordings, and self‑serve learning tools for staff, volunteers, and external professionals.
• Deliver onboarding and training sessions for new staff, volunteers, students, and community members, and facilitate workshops as required. Support the orientation, training, scheduling, and coordination of volunteers who assist with workshop delivery.
• Create and administer client and participant feedback and evaluation tools (e.g., surveys, workshop evaluations) to assess participant experience, learning outcomes, and service effectiveness.
• Review evaluation findings and frontline feedback to support ongoing improvements to training materials, workshops, and service approaches.
• Liaise with external organizations to obtain updated information, specialized content, and relevant training resources.
• Develop promotional and outreach materials to increase awareness of training opportunities and participation. Conduct community outreach with key stakeholders to build and maintain partnerships, distribute outreach materials, and promote the opportunities.
• Serve as the primary point of contact for workshop coordination and communication, including responding to inquiries, determining workshop goals, participant needs, confirming logistics, and ensuring timely follow‑up.
• Present workshop requests to leadership to support decisions regarding workshop scope, staffing, scheduling, and delivery approach.
• Monitor and coordinate workshop scheduling to ensure facilitators are secured, materials are prepared, and all logistics are completed.
• Coordinate and support accessibility accommodations for training sessions, including arranging live language interpretation services and adapting training approaches or materials to reduce participation barriers for diverse community members.
• Provide logistical support…