Bilingual Learning & Development Specialist, Temporary

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at

The Opportunity:

We’re looking to fill an opening for a Bilingual Learning Development Specialist to join our Business Management team for 14 months.

Reporting to the Director, Training & Development, the Bilingual Learning Development Specialist will be responsible for the design, development, and delivery of learning initiatives for the Service, Operations, Compliance and Onboarding (“SOCON”) teams.

Do you have a passion for helping others learn and want to see them reach their full potential? These exciting initiatives will support our strategic priorities which will enhance the employee experience and result in an improved client experience. You will be responsible for helping employees cultivate their skills and expand their knowledge in areas such as customer service, operational procedures, and internal systems.

The Bilingual Learning Development Specialist will ensure the learning content and associated activities are current and accurate as well as delivered effectively.

As oneaviso:

• We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

• We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

• We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

• We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

• Complete training needs assessment, identify specific learning needs and recommend learning opportunities which are relevant and sustainable. Formulate training outlines and recommend training methodology by utilizing knowledge of specified training needs and effectiveness of methods such as eLearning, instructor led training, interactive training, demonstrations, and practical activities
• Develop training curriculum in collaboration with team members, colleagues, and subject matter experts, including facilitation guides, e-learning modules, videos, practical exercises, quick reference guides and evaluation materials
• Liaise with subject matter experts, as required, throughout the design and development process for content validation as required
• Facilitate group and individual training, both virtually and in-person, covering technical, operational and customer service skills
• Develop onboarding programs for new employees while providing support and mentorship
• Proactively provide training on topics relevant to upcoming events (i.e., tax season)
• Provide in-depth and up-to-date knowledge of relevant procedures, products, best practices, and systems
• Evaluate effectiveness of the training program and utilize relevant data to revise or recommend changes in instructional objectives and methods
• Perform other duties as required

Requirements

Your experience and skills:

• Post-secondary education in Learning & Development or Adult Education
• 3+ years relevant experience in development and delivery of corporative training initiatives
• Experience in accounting, business and/or financial administration is an asset
• Knowledge and ability to apply adult learning principles in the design, development, implementation, and evaluation of training strategies
• Understanding of adult learning theories and practices
• Strong interpersonal and communication skills with…