Intermediate Learning & Development Specialist - OPS

Intermediate Learning & Development Specialist - OPS
Permanent
Department:
Ops Shared Services (830)
30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Canada
Number of Positions: 1

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion.

IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

The Learning & Development Specialist is primarily responsible for the development and delivery of comprehensive training programs for Business Operation staff, including Processing and Call Center functions.
The Learning & Development Specialist leads the development and delivery of high-quality learning solutions using adult learning best practices. Working collaboratively with internal clients and subject matter experts, the incumbent identifies learning needs, leads training initiatives,and implements solutions that address knowledge gaps and support business objectives.
Success in this role requires strong organizational,communication, facilitation, project management, and problem-solving skills,along with the ability to manage multiple priorities and stakeholders.

• Lead learning initiatives by conducting needs assessments, defining objectives, capturing scope and requirements, identifying risks and dependencies, recommending solutions, setting milestones, managing expectations, and evaluating effectiveness.
• Develop learning content for remote and classroom training including lesson plans and scripts, participant materials, practical exercises, and engaging activities.
• Create professional instructional materials for self-paced learning (e-learning, videos, training scripts, quizzes, job aids, etc.)
• Develop learning exercises, simulations, test cases, and assessments that reinforce key concepts and support skill development through practical application.
• Activelycollect learner feedback and training metrics to identify gaps and opportunities for improvement.

• Facilitate complex, high-impact training programs by adapting delivery methods to learner needs and business requirements.
• Facilitate classroom learning by leveraging effective facilitation techniques, such as leading group and individual activities, asking questions to guide discussion, redirecting participants toward task completion, and maintaining professionalism while managing overall class dynamics.
• Provide support and follow-up to learners and business partners following training activities.
• Coordinate logistics for learning events and prepare training resources, including test cases and TRAIN environments.

• Work independently and exercise judgment to plan, prioritize, and deliver learning programs.
• Lead cross-functional initiatives involving multiple stakeholders and communicate project status effectively.
• Provide onboarding and support to new L&D specialists.
• Document team standards, streamline team processes, and recommend process improvements.

• Evaluate, recommend, and implement improvements to technologies, processes, and assets to enhance learner experience and operational efficiency.
• Create eLearning modules using Articulate 360 or other authoring tools.
• Maintain and enhance test cases to support training activities.
• Configure and manage TRAIN environments for test scenarios.
• Optimize and maintain learning assets in the Learning Management System (LMS) and SharePoint to support learning delivery and operational effectiveness.
• Collaborate with stakeholders to maintain user records in Clever Nelly and continuously improve the questions database in the tool.

• Post-secondary education in learning and development, adult learning, instructional design, or a related field.
• 4-7 years of…