Senior Manager, Academic;

The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. The Oscar Peterson School of Music is The Royal Conservatory's school of the community for all ages and abilities. Graduates from RCM's two performance training programs, The Glenn Gould School and The Phil & Eli Taylor Performance Academy for Young Artists, regularly perform on major international stages.

The RCM is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit  for more information.

The Senior Manager, Academic is responsible for the administration, logistics, and communications to ensure successful execution and delivery of school programs and special initiatives at The Oscar Peterson School of Music. This role’s primary areas of focus are student engagement and retention, and enhancing programming quality and breadth and customer service relations.

• Manages student placement process, ensures students are attending classes.
• Coordinates student events and performances.
• Working with the Associate Director, manages annual academic cycle planning.
• Working with the Manager, Programs, develops and executes all elements of Adult enrichment programs.
• Coordinates Additional Qualifications course administration.
• Oversees the execution and implementation of logistics of day camps.
• Preparation of Canada Summer Jobs grant application for summer camps.

• Working with the Dean, plans and implements new and enhanced programming initiatives.
• Researches programming, delivery, and competitors.
• Oversees faculty coordinators and the management of assigned work.

• Maintains and updates student resources (e.g. Handbooks, Student Portal, calendars).
• Supports all Student and Programs communications (e.g. e-blasts, notices, special events, donations, online & physical bulletin board content, newsletters).

• Coordinates student performance opportunities with faculty and provides administrative support for Studio Recitals as the year-end performance opportunity for students in the Music Enrichment Program.
• Identifies students for special programming and performance opportunities within and outside the school.
• Coordinates student and faculty orientation events and meetings.
• Hosts student recitals and events as required.

• Manages the full-cycle performance development for permanent direct reports (recruiting, training, growth, coaching).
• Recruits and manages seasonal Camp Staff, as well as Class Accompanists through the Glenn Gould School’s work-study program. This includes overseeing shift schedules.
• Recruits and manages qualified.

Performs other duties as assigned.

• 5+ post-secondary diploma/degree, with an emphasis in the arts, education, or business administration.
• A strong foundational knowledge of the RCM Certificate Program, ARCT preferred.
• A background in music and/or music education that would inform pedagogical accommodations.
• At least two years’ experience in a customer service or sales position, preferably including consultative sales or personal counselling.
• Highly developed interpersonal and communication skills, both written and oral, and a drive to provide excellent customer service.
• Ability to learn quickly, multi-task, and make sound decisions following company policy.
• Confident conflict management skills, and the…