Bilingual Sr. Training Specialist

This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives

• Administration of online procedure manual(s)
• Document and update processes and procedures (business' and internal) as required
• Draft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiatives
• Participate in corporate initiatives to build a positive learning culture throughout MCAP
• Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
• Seek and provide peer feedback on training delivery, design, and development

• Consult with Single Family stakeholders to determine business' performance gaps
• Determine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.
• Identify any operational risk(s) present within the training request
• Determine how employees will be supported on the job

• Consult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)
• Leverage existing training materials where possible to utilize in the development of new materials
• Organize content into programs, courses, topics, and objectives
• Design course outlines for instructor-led training and eLearning training modules
• Leverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)
• Determine most suitable method(s) of delivery to meet the needs of the learner and business unit
• Consult with Instructional Design team to ensure training solution is aligned to design plan
• Design training programs for multiple business units

• Develop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materials
• Seek and provide peer feedback on training material development
• Obtain sign-off from business unit leaders throughout development of the training solution
• Develop training schedule to support learners' knowledge transfer
• Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery
• Maintain training materials (job aids, program guides, procedures, evaluations, e-learning modules) to ensure alignment with business' processes
• Develop training programs for multiple business units

• Schedule logistics of training delivery – participants list, training schedule, facilities/room bookings, resources – to meet business' training needs
• Review materials prior to training to ensure accuracy and effectiveness of delivery
• Organize and set up the learning environment and supporting materials in preparation for the training session
• Facilitate virtual and in-class training to satisfy learning objectives
• Maintain professional disposition, appropriate body language, and confident demeanor to ensure expert delivery
• Establish expectations of learners, and reinforce positive and negative behaviours
• Provide opportunities for engagement and participation, in keeping with adult learning principles
• Check in with learners throughout the session to confirm understanding and to foster learning
• Recognize participants' various learning styles, and adapt training style accordingly
• Document learner observations and provide feedback to participants' leaders
• Deliver training programs to multiple business units

• Distribute reaction surveys (level
  1), knowledge assessments (level
  2) and monitor on- the-job…