Manager, Learning and Development

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Responsible for supporting the development, management and delivery of Private Banking learning programs and changes across all delivery modalities including, but not limited to, virtual classes, face to face classes, eLearning, simulations, videos and podcasts, learning plans and guides, leader guides, and job shadow guides. The Manager will work with internal and external partners and business stakeholders to implement identified changes.

This role will also fulfill the program reporting needs and work with the appropriate HR Services group as required.

• Responsible for the implementation of content maintenance, the integration of new content, the alignment to new strategies and ongoing learning experience, and delivery modernization
• Contributes to the design and development and takes a lead role in the quality control of learning programs that support a customer focused culture across the Private Banking network
• Leads virtual training sessions and other learning and development sessions as required
• Impacts the quality and delivery of learning programs through leading regular touchpoints with Private Banking employees to gather feedback and provide direct support and coaching
• Responsible for engaging with Managers, Senior Managers and Directors to provide professional guidance in supporting training Program progression, identifying opportunities for coaching and development, and addressing areas of concern
• Takes insights and opportunities from these sessions to address gaps in learning and develop long-term solutions and strategy
• Supports vendor relationships, including the coordination of content development, reviews and approvals, scheduling virtual and in-person sessions, venue contracts and attendance.
• Coordinates with the Learning COE and Learning Management System teams on the implementation of complex and large content creation and/or changes to the existing content in accordance with established guidelines and standards
• Provides ongoing support to the Senior Manager with training content details, reporting on content updates, collaborating with partners in Private Banking, Canadian Banking, RBSC, Contact Centre, product, and technology groups to obtain support and information when required
• Prepares presentations for Senior Manager, senior audiences and partners when required Leads regional and national calls to educate and improve learning program engagement by connecting the dots across a wide range of audiences to effectively communicate change and influence adoption
• Develops visuals including learning journey maps, infographics, podcasts, etc. to support learning methodologies and delivery strategies
• Assesses impacts, dependencies, and trade-offs across all learning programs when managing and making changes to the content library, taking all learning assets and the different modalities into consideration
• Creates communications when required and evaluation plans for learning programs and assists in the implementation across the network
• Develops and maintains websites in accordance with the bank standards and guidelines
• Supports the learning program pages across various sites, including day-to-day maintenance, document upload and working with respective partners
• Works with the Learning COE and HR Services to set-up and maintain learning assets and to establish cadence of reports and data from Learning Management System
• Creates and maintains internal learning reports and dashboards
• Maintains training surveys and shares related insights
• Actions and responds to requests received via email inboxes
• Monitors market leading trends and learning best…